Shipping policy
Shipping Policy
Last updated: 3rd July 2026
Thank you for shopping at Steam Aero (steamaero.com). This Shipping Policy outlines how we process and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing may be delayed by a few days. If there is a significant delay, we will notify you by email.
Shipping Times
Once your order has shipped, estimated delivery times are as follows:
United States: 7–12 business days
International: 10–20 business days, depending on destination
These are estimates and not guarantees. Actual delivery times can vary due to customs processing, carrier delays, weather, or other factors outside our control.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order and delivery address. We periodically offer free shipping promotions, which will be clearly indicated at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after you receive this email.
Customs, Duties, and Taxes
For international orders, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Steam Aero is not responsible for these charges, and they are the responsibility of the customer. Please check with your local customs office for more information before placing an order.
Multiple Items and Split Shipments
If you order multiple items, they may ship separately and arrive at different times, depending on product availability and fulfillment location. You will not be charged extra for split shipments.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. Steam Aero is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at corpolutions@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue is not resolved, contact us at corpolutions@gmail.com within 7 days so we can investigate and assist you.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Steam Aero
Email: corpolutions@gmail.com
Website: steamaero.com