Refund policy

Refund Policy

Last updated: July 3rd 2026

Thank you for shopping at Steam Aero (steamaero.com). We want you to be fully satisfied with your purchase. Please read our refund policy carefully before placing an order.

Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it, as long as the order has not yet been processed for shipment. Once an order has entered processing, it can no longer be cancelled, but you may still be eligible for a return under the terms below.

To request a cancellation, contact us at corpolutions@gmail.com with your order number as soon as possible.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

The item must be unused, in its original condition, and in its original packaging.

You must have proof of purchase (order confirmation or receipt).

The item must not be a final sale or clearance item (if applicable, this will be noted on the product page).

To start a return, email us at corpolutions@gmail.com with your order number and the reason for the return. We will provide return instructions once your request is reviewed.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect (see below).

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at corpolutions@gmail.com with:

Your order number

A description of the issue

Photos of the item and packaging

We will offer a free replacement, full refund, or store credit for verified damaged, defective, or incorrect items, at no additional cost to you.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to reflect the refund.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale

Items that have been used, damaged by the customer, or are missing original packaging

Gift cards

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at corpolutions@gmail.com. Exchanges are subject to product availability.

Shipping Times and Delays

Because our products are shipped from our fulfillment partners, delivery times may vary. Delays in shipping alone are not grounds for a refund unless the order significantly exceeds the estimated delivery window stated at checkout. Please see our Shipping Policy for full details.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Steam Aero

Email: corpolutions@gmail.com

Website: steamaero.com